A former Iloilo City councilor has taken a step to address the “poor after-sales service” of telecommunications companies (telcos).
Lawyer RLeone “Boots” Gerochi submitted on Monday, Feb. 24, a draft resolution to Vice Mayor Jeffrey Ganzon.
He came up with the draft resolution after “observing several complaints regarding the failure of several telcos to promptly repair interrupted landline phone and internet services in the city.”
The draft resolution “demands a prompt and timely after-sales service from all telcos providing landline or home/office-based internet services in the city.”
Gerochi said contracts “usually come with a ‘lock-in’ period which binds and compels subscribing consumers to retain and pay for such services for a certain amount of time, such as two years.”
He lamented that it takes several days and even months before telcos can act on requests for repair of disrupted services.
“The circumstance of having a lock-in period together with poor after-sales service would logically be interpreted that telcos compete for and secure these lock-in contracts over and beyond their capacity to provide the necessary services to ensure complete delivery of their servoce obligations in accordance to the lock-in contract of adhesion that they require their subscribers to sign in,” Gerochi said.
“The said manner of doing business is detrimental to the subscribing consumers as they are short-changed on the lock-in contract that they have signed,” he stressed.
Gerochi ran for vice mayor last year but lost Ganzon.IMT
