Senator Raffy Tulfo has called on his colleagues to investigate the problems hounding airports in the Philippines.
These problems include long passenger lines and malfunctioning electronic gates at the Ninoy Aquino International Airport (NAIA), causing some travelers to miss their flights, Tulfo said in filing Senate Resolution No. 1069 on July 15.
The chairperson of the Senate Committee on Public Services lamented that airport e-gates scanners for arriving passengers often fail to read passport and boarding pass.
This forces passengers to queue for manual processing instead, doubling the time spent at the counters and leading to some passengers to miss their connecting flight, he added.
Tulfo also noted that non-operational escalators, walkalators, carousels, and tubes add to their burden.
“Passengers are the ones carrying the burden of the inconvenience, as they had to spend extra money to re-book their tickets and stay extra hours at the airports lobby, even when they are not the ones at fault,” the broadcaster-turned-politician said.IMT
